Terms &

Conditions

When you make a booking with Villa Serena Sorrento, you are confirming that you understand, and that you have accepted our Terms & Conditions on behalf of yourself and all members of your party. These “Terms and Conditions” are detailed in the section “Terms & Conditions” of the web site www.villaserenasorrento.com . Please read them carefully as they set out our respective rights and obligations.


Upon confirmation you will be requested to pay 25% of the rental price required for the booking; the balance will have to be paid 60 days prior to check-in date (arrival date).
Full payment is requested for reservations confirmed less than 60 days before arrival date.
Payments must be in euros and they can be made in the following ways:
1) Bank transfer (bank charges not included)
2) Credit Card (MasterCard and Visa)

The payments and the payments’ terms become part of the tenancy agreement. The Company reserves the right to treat the booking as cancelled if any part of the balance’s amount of the rental price remains unpaid by the due date.

The deposit shall only be refundable in accordance with the conditions explained in the section “Terms & Conditions”. The Company has the right to refuse to accept any bookings at the Company’s discretion, refunding any deposit received, without necessarily specifying a reason.

Check-in in exclusively on Saturdays. The minimum stay is 7 nights.

CLEANING FEE – REFUNDABLE BREAKAGE DEPOSIT – PAYMENTS ON ARRIVAL
The cleaning service is available every day from Monday to Saturday starting from 10am for about 3hours. The cost of the service, payable on arrival, amounts to euro 500,00 per week. The service includes two sets of towels per person and two sets of linens per bed per week (towels of bathroom, kitchen and pool replacement every day / bed linens replacement on Wednesdays)

When the keys are handed over to the traveller, the cleaning fee and the refundable breakage deposit deposit, as stipulated in the Tenancy Agreement (R. Form), must be paid (cash) to the owner or her / his representative. The refundable breakage deposit will be refunded at the end of the holiday, less any deduction made for any damage caused to the property, or for any additional cost (i.e. excessive dirtiness) – not included in the rental price. The owner and her / his representatives may refuse access to the property if the cleaning fee is not paid; or if the refundable breakage deposit is not guaranteed.

The Stay Tax amounts to € 3.00 per person per night. The tax must be paid at check-in. The Town Hall in Sorrento will issue the receipt after departure. The tax is applied to peolple over 18 years of age for a mximum of 7 nights.

Check-in is possible from 4pm to 7pm. From 7pm to 10pm check in is possible based on the staff availability. It is anyway necessary to keep in touch with villa concierge.

 Check-out is possible only before 10:00 am, or by different arrangements.

Upon arrival at the Villa, the Villa Manager will ask you to present a copy of your passport and fill in the Guest form.

Customare care

of Villa Serena